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Frequently Asked Questions

  1. What is compatible toner?
  2. What is the difference between a brand new compatible cartridge and a remanufactured compatible cartridge?
  3. What kind of guarantee do you guys provide your customers?
  4. Who should I contact if I have a problem with my order?
  5. Where is my package?
  6. I need to return a defective product. Who do I send it to?

Q: What is compatible toner?

Compatible toner is pretty much the same as the toner that came with your printer. It is sold by aftermarket companies (like ourselves) as an affordable alternative to OEM (Original Equipment Manufacturer), brand name products. How affordable is it? In general, you can easily save 30-60%! And don't worry about quality because our toner meets (and sometimes exceeds) OEM specifications.

Q: What is the difference between a brand new compatible cartridge and a remanufactured compatible cartridge?

Brand new compatible cartridges are exactly that, brand new. They are factory-sealed and have never been used. Re-manufactured cartridges are used cartridges that have been professionally refurbished. In both cases, you get great quality products that are 100% guaranteed to work or your money back.

Q: What kind of guarantee do you guys provide your customers?

We have a 100% satisfaction guarantee. If you are not happy with your product, contact us! We will replace it or refund your money. Visit our Shipping & Returns page for more information.

Q: Who should I contact if I have a problem with my order?

You can call us at 1-800-TONER-99 or e-mail us at CustomerService@colortoner.com. Any one of our customer service representatives can assist you.

Q: Where is my package?

Go to your "My Account" page and look up your order history. You can check the status of your order on that page. If the status is marked "Delivered", it should already be on its way. Check the tracking number for more details!

Q: I need to return a defective product. Who do I send it to?

You need to contact us first! We will issue you an RMA # that you are to write on the outside of your box. Once you have this information, you can send it to us at:

ColorToner.com
Returns Department
3147 Jupiter Park Circle, Suite 1
Jupiter, FL 33458

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