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Frequently Asked Questions

Q: What is compatible toner?

Compatible toner is pretty much the same as the toner that came with your printer. It is sold by aftermarket companies (like ourselves) as an affordable alternative to OEM (Original Equipment Manufacturer), brand name products. How affordable is it? In general, you can easily save 30-60%! And don't worry about quality because our toner meets (and sometimes exceeds) OEM specifications.

Q: What is the difference between a brand new compatible cartridge and a remanufactured compatible cartridge?

Brand new compatible cartridges are exactly that, brand new. They are factory-sealed and have never been used. Re-manufactured cartridges are used cartridges that have been professionally refurbished. In both cases, you get great quality products that are 100% guaranteed to work or your money back.

Q: What kind of guarantee do you provide your customers?

We have a 100% satisfaction guarantee. If you are not happy with your product, contact us! We will replace it or refund your money. Visit our Shipping & Returns page for more information.

Q: Who should I contact if I have a problem with my order?

You can call us at 772-932-7036 or e-mail us at CustomerService@colortoner.com. Any one of our customer service representatives can assist you.

Q: Where is my package?

Go to your "My Account" page and look up your order history. You can check the status of your order on that page. If the status is marked "Delivered", it should already be on its way. Check the tracking number for more details!

Q: I need to return a defective product. Who do I send it to?

You need to contact us first! We will issue you an RMA # that you are to write on the outside of your box. Once you have this information, you can send it to us at:

ColorToner.com
Returns Department
12894 SE Suzanne Drive
Hobe Sound, FL 33455


Shipping & Returns

Q: Important Shipping Information

All orders require one full business day to be processed.

All Next Day, 2nd Day and 3rd Day orders are high priority and will be shipped ASAP.

Q: International Orders

Shipping estimates do NOT include customs and duties fees and taxes. Purchaser is responsible for paying any fees required by their government to receive package(s) from the United States.

Q: Shipping Method

shipping logos

We primarily ship through UPS and USPS. We will, at our discretion, choose the best method of delivering your order to you.

If you have a preference, or would like to use your own UPS account, please include this information in the Additional Comments box when checking out.

Q: Returns

If Purchaser determines in its good faith judgment that all or any part of a shipment contains defective goods and notifies the Company of such determination within two weeks of the receipt of the product, the Purchaser shall be obligated to return such goods to ColorToner.com within 30 days and ColorToner.com may, in its sole discretion, if it determines the goods are defective, replace the goods, repair the goods, or issue a refund. No returns will be accepted without a copy of an Original Invoice Number, Invoice Date and RMA Number. All returns are subject to ColorToner.com guarantees.

The cost of returning all rejected goods will be the obligation of the Purchaser. If ColorToner.com replaces or makes conforming any rightfully rejected goods, the cost of shipping the new or conforming goods shall be paid by ColorToner.com. Non-defective items that are returned must be in re-saleable condition and if accepted a 20% restocking fee will apply. All returns must have a Return Merchandise Authorization Number (RMA) or shipment will be denied by ColorToner.com.

For more information, feel free to Contact Us.


Privacy Policy

Q: Privacy Notice

Your privacy is highly valued. All of the information we collect from you is stored in a secure database located in the United States of America. Access to this database is limited to authorized persons.

Q: Contact Information & Spam

Any information collected is used to assist our customers with their orders and to improve the quality of our service. We will never sell or trade your contact information, and unless you sign-up for our newsletter and/or product updates, we will not send you any unsolicited mail. (We hate spam and junk mail, too!) To opt out, simply log in to your account and unsuscribe or change your product notification settings.


Why Choose ColorToner.com?

Q: Safe Shopping Experience

Our shopping cart features state-of-the-art 256-bit SSL Encryption.

Q: 35 Years Experience

We have a lot of experience in this industry. We know how to deliver great, quality products time and time again. View our About Us page to learn more!

Q: Superior Customer Service

We are a small company that thrives on customer satisfaction. If you are not 100% satisfied with our products, give us a call. We are always glad to help!

Q: Competitive Prices

Unlike the majority of our competitors (who drop ship everything), we manufacture our own toner products. This translates to great savings for our customers. Why settle for a middle man when you can get your products direct from the manufacturer?


Why Choose Compatible Toner?

Q: Save money!

By using our compatible toner products, you can save hundreds if not thousands of dollars a year! On average, compatible toner products save you 30-60%.

Q: Save the environment!

By using refill kits and remanufactured cartridges, you are recycling and decreasing the amount of non-biodegradable products being sent to landfills.

Q: Save energy!

According to Recharger Magazine, three quarts of oil are burned in the production of a single new toner cartridge. That's right, buying our products can help lower the price of gas.


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